The Insurance Verification Process in Behavioral Health: Why Slow VOB Timelines

Admissions coordinator managing the insurance verification process for a behavioral health clinic

Listen to this article: Insurance verification sounds like a back-office task. Fill in a form, make a call, confirm the patient has coverage, move on. In most healthcare settings, that’s roughly how the insurance eligibility verification process works. In behavioral health, it’s more complicated — and when it doesn’t go well, the consequences reach far […]