Disclaimer

Important Legal Disclaimers for CodeMax Medical Billing Website, App, and Services

Effective Date: February 26, 2025  |  Last Updated: February 26, 2025

The information provided on the CodeMax Medical Billing ("CodeMax," "we," "us," or "our") website at codemaxmb.com, our mobile application, our Client Portal, our blog, and any related communications is intended for general informational purposes only. By accessing or using any part of our platform, you acknowledge and agree to the disclaimers outlined on this page.

General Information Disclaimer

The content published on our website, blog, and marketing materials — including articles, case studies, service descriptions, statistics, and testimonials — is provided for general informational and educational purposes only. While we make every effort to ensure the accuracy and timeliness of the information presented, CodeMax makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of any information on our platform.

Any reliance you place on such information is strictly at your own risk. We recommend that you verify all information independently and consult with qualified professionals before making decisions based on content found on our website.

Not Legal, Financial, or Medical Advice

Nothing on our website, mobile app, blog, or any other CodeMax communication should be construed as legal, financial, tax, accounting, or medical advice. While our team includes experienced clinicians and billing experts with over 20 years of industry experience, the information we provide is intended to help healthcare providers understand revenue cycle management concepts — it is not a substitute for professional counsel.

Healthcare regulations, insurance policies, billing codes, and reimbursement guidelines are subject to frequent changes. CodeMax does not guarantee that any information on our platform reflects the most current regulatory environment. We strongly encourage you to consult with licensed attorneys, accountants, financial advisors, and compliance officers for advice specific to your organization's situation.

No Guaranteed Results

While CodeMax is committed to maximizing reimbursements and streamlining billing operations for behavioral health, mental health, substance abuse, and eating disorder treatment centers, we cannot and do not guarantee specific outcomes. This includes but is not limited to specific reimbursement amounts or collection rates, claim approval percentages or timelines, revenue increases or financial performance improvements, and insurance carrier payment decisions or dispute resolutions.

Reimbursement outcomes are determined by numerous factors beyond our control, including insurance carrier policies, payer contracts, patient eligibility, clinical documentation, and applicable federal and state regulations. Past performance and results referenced on our website, including testimonials and case studies, are not indicative of future results and should not be interpreted as a promise or guarantee.

Testimonials Disclaimer

The testimonials displayed on our website reflect the individual experiences of our clients and are not intended to represent or guarantee that all clients will achieve the same or similar results. Each client's experience with CodeMax Medical Billing is unique and depends on a variety of factors specific to their organization, including the type of treatment facility, payer mix, claim volume, clinical documentation quality, and internal processes.

Testimonials are provided voluntarily by our clients and may have been edited for length or clarity, but the substance and meaning of each testimonial remain unchanged.

Professional Services Disclaimer

CodeMax Medical Billing provides revenue cycle management services, including billing and claims management, utilization management, quality assurance, verification of benefits, and consulting services. The specific scope, responsibilities, deliverables, and terms of our professional services are defined exclusively in the individual service agreements and Business Associate Agreements (BAAs) entered into between CodeMax and each client.

Nothing on this website, in our mobile app, or in any marketing material shall be construed as an offer, contract, or binding commitment to provide services. A formal client relationship with CodeMax is established only upon the execution of a signed service agreement.

HIPAA and Protected Health Information

CodeMax operates as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA) and maintains strict safeguards to protect Protected Health Information (PHI). However, no website, mobile application, or internet-based platform can guarantee absolute security of data transmitted online.

While our Client Portal and CodeMax mobile application are designed to be HIPAA compliant, users are responsible for ensuring that they access these tools through secure networks and devices. CodeMax is not liable for any unauthorized access to PHI resulting from user negligence, compromised credentials, or the use of unsecured networks or devices.

For full details on how we collect, use, and protect your information, please refer to our Privacy Policy.

Website Availability and Technical Disclaimer

CodeMax strives to keep our website, Client Portal, and mobile application accessible and fully operational at all times. However, we do not warrant that our platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We may experience downtime due to scheduled maintenance, software updates, server issues, or circumstances beyond our control.

CodeMax shall not be liable for any loss, damage, or inconvenience caused by your inability to access or use our website, Client Portal, or mobile app at any time.

Third-Party Links and Content

Our website and mobile app may contain links to third-party websites, platforms, and resources, including but not limited to the Apple App Store, Google Play Store, Change Healthcare, insurance carrier portals, and other healthcare technology providers. These links are provided for your convenience and informational purposes only.

CodeMax does not endorse, verify, or assume responsibility for the accuracy, content, privacy policies, or practices of any third-party websites or services. Accessing third-party links is done at your own risk, and we encourage you to review the terms and privacy policies of any external site you visit through our platform.

Blog and Educational Content

The articles, guides, and resources published on the CodeMax blog are intended to provide general insights into medical billing, revenue cycle management, healthcare compliance, and related topics relevant to behavioral health providers. Blog content is not updated in real time and may not reflect the most recent changes in healthcare regulations, billing codes, or insurance policies.

Blog content should not be used as a substitute for professional advice tailored to your organization's specific needs. CodeMax is not responsible for any actions taken or decisions made based on information found in our blog articles.

External Tools and Integrations

Our platform utilizes third-party tools and technologies to enhance functionality and user experience. These include analytics services such as Google Analytics, advertising tools such as the Meta (Facebook) Pixel, healthcare clearinghouse integrations such as Change Healthcare, and app distribution platforms including the Apple App Store and Google Play Store.

CodeMax is not responsible for the performance, availability, data practices, or policies of these third-party tools. Your interaction with these services is governed by their respective terms and privacy policies. For more information about the tracking technologies we use, please see our Privacy Policy.

Limitation of Liability

To the fullest extent permitted by applicable law, CodeMax Medical Billing, its officers, directors, employees, agents, and affiliates shall not be held liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website, mobile app, Client Portal, blog content, or any information provided on our platform. This includes, without limitation, damages for loss of revenue, loss of data, business interruption, or any other financial or non-financial loss.

Your use of our website and reliance on any information provided herein is entirely at your own risk. For a complete overview of liability terms, please refer to our Terms and Conditions.

Changes to This Disclaimer

CodeMax reserves the right to update or modify this Disclaimer at any time without prior notice. When changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this Disclaimer periodically. Your continued use of our website, mobile app, or services after any modifications constitutes your acceptance of the updated Disclaimer.

Contact Us

If you have any questions about this Disclaimer or need further clarification, please contact us:

CodeMax Medical Billing
7100 Hayvenhurst Ave, Suite 204
Van Nuys, CA 91406
Phone: 866-CODEMAX
Email: info@codemaxmb.com
Website: codemaxmb.com/contact-us